Matiang’i Orders Mandatory Customer Care Training for All JKIA Staff

January 11, 2018

No sooner had Fred Matiang’i retained his spot in Uhuru’s cabinet than he got down to doing what he does best: Streamlining. The Interior CS has ordered that all staff at the Jomo Kenyatta International Airport(JKIA) undergo a mandatory customer care training.

Matiang’i was among three Cabinet Secretaries who made an impromptu visit to the airport at around 5.30am on Wednesday.

The others were Transport CS James Macharia and Najib Balala(Tourism).

The visit came days after Kenyans complained on social media about long delays at the international arrivals section.

Many noted that a large number of immigration and customs desks were unmanned, resulting in crowding at the airport.

The CS said everything must be done to ensure operations at Kenya’s largest airport are streamlined.

“All airport staff will undergo customer care training at Utalii College, a seven-day crash programme to ensure that we improve service delivery,” he said.

“We want to ensure order and that this place is secure. When you visit Kenya…this is your first contact with Kenya so it must be worth the while of everyone who comes into the country.”

Matiang’i further ordered the vetting of taxi operators at JKIA, saying the sector must be streamlined in the next 100 days.

CS Macharia also said: “We want to ensure all agencies at the airport work together. JKIA is a key hub in the region and we should therefore meet the expectations of the international community.”

The government is keen to improve services at JKIA after it was granted category One status, allowing for direct flights to United States.

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