At around 11 PM on Tuesday night, many Safaricom subscribers experienced difficulties making phone calls. This went on till around 11:40 when service was restored for some users.
Trying to make a call on a Safaricom line was met with a message that your line is not registered. This message was not selective, as even registered users reported experiencing the same.
However, incoming calls from other networks were successful.
Is it just my Safaricom line that cannot make calls? Apparently I am not registered. Wewe je?
— Mark Masai (@MarkMasai) October 8, 2013
@bobcollymore so sudenly my line is not registred nkt sufferingcom I cnt call anyone now plz explain this @SafaricomLtd @Safaricom_Care
— SMS F2 TO 20550 (@millychebby) October 8, 2013
What do you mean my line not registered? @Safaricom_Care i can’t make calls
— SUFI (@BashkaTheWeirdo) October 8, 2013
So now you unregister ALL lines? @Safaricom_Care tafadhari pris…I have an important phone call to make.
— Faith Musembi (@Faimus_) October 8, 2013
@Safaricom_Care suddenly my number says it is not registered, can’t txt and can’t make calls? How?
— JOL (@oloojl2ke) October 8, 2013
Damn you @SafaricomLtd @Safaricom_Care how can you block my line saying that am not registered and yet i clearly did so.
— Chris Mark (@ChrisMarkm) October 8, 2013
What’s happening @SafaricomLtd? I cant call; msg is that my lines not registered. I know it is: so what’s up? @Safaricom_Care? @RonnieOsumba
— Ngunjiri Wambugu (@ngunjiriwambugu) October 8, 2013
@Safaricom_Care are you guyz serious!ati am not registered and i use mpesa?wtf!
— Rachael Njani (@njani) October 8, 2013
Oi @Safaricom_Care what do you mean my line is not registered??? I have m-pesa & a couple more products that required my id!
— Watson Karuma (@watts2K) October 8, 2013
Safaricom wamezimia Al Shabaab sim cards hahaha
— Nasty…The Kid (@clintonasty) October 8, 2013
Just a few hours before the technical difficulty, Safaricom CEO Bob Collymore and the other CEOs in Kenya’s telecom companies, had recorded statements at the CID headquarters.
This is following the government’s claims that the terrorists at Westgate, photographed using mobile phones, were operating unregistered sim cards.
In a press conference later on Tuesday, Bob Collymore denied having any unregistered sim cards on Safaricom’s network.