For about one hour on Tuesday night, Safaricom subscribers were unable to make phone calls or send text messages.
Attempting to make a call was met with a message that your line is not registered, and that you should visit your nearest Safaricom shop.
This affected even the registered subscribers.
The move was seen by many as a reaction to the government threatening to prosecute Bob Collymore and other telecoms CEOs, following increased usage of unregistered sim cards, even by terrorists at the Westgate attack.
It happened that internet services were not affected. In a few minutes, Safaricom received probably their highest number of complains in recent times.
Who knew so many Kenyans make phone calls at midnight..
Perhaps to avoid such a scenario next time, Safaricom should pull such a stunt at around 2 am, when most of us are dead asleep.
Here are some of the tweets from last night.
Is it just my Safaricom line that cannot make calls? Apparently I am not registered. Wewe je?
— Mark Masai (@MarkMasai) October 8, 2013
@bobcollymore so sudenly my line is not registred nkt sufferingcom I cnt call anyone now plz explain this @SafaricomLtd @Safaricom_Care
— SMS F2 TO 20550 (@millychebby) October 8, 2013
What do you mean my line not registered? @Safaricom_Care i can’t make calls
— SUFI (@BashkaTheWeirdo) October 8, 2013
So now you unregister ALL lines? @Safaricom_Care tafadhari pris…I have an important phone call to make.
— Faith Musembi (@Faimus_) October 8, 2013
@Safaricom_Care suddenly my number says it is not registered, can’t txt and can’t make calls? How?
— JOL (@oloojl2ke) October 8, 2013
Damn you @SafaricomLtd @Safaricom_Care how can you block my line saying that am not registered and yet i clearly did so.
— Chris Mark (@ChrisMarkm) October 8, 2013
What’s happening @SafaricomLtd? I cant call; msg is that my lines not registered. I know it is: so what’s up? @Safaricom_Care? @RonnieOsumba
— Ngunjiri Wambugu (@ngunjiriwambugu) October 8, 2013
@Safaricom_Care are you guyz serious!ati am not registered and i use mpesa?wtf!
— Rachael Njani (@njani) October 8, 2013
Oi @Safaricom_Care what do you mean my line is not registered??? I have m-pesa & a couple more products that required my id!
— Watson Karuma (@watts2K) October 8, 2013
Inaka Safaricom pia imekuwa taken under siege,so no more texting tena lol,Uhuru bana free Wi-Fi zetu manze
— [✗•Chap-Chaplin•✗]™ (@Chapunda) October 8, 2013
My line ain registered….safaricom quit this shit!
— Essie Nadia (@Lexxca) October 8, 2013
Why is #safaricom behaving like Lenku!!!
— Kristian Kimaru (@KimaruChristian) October 8, 2013
Hahaha.. ati Call black out, waache za kplc RT @_C_hacha: Safaricom wanaattention seek kuliko Socialite maze
— Iyan ツ (@BecheIan) October 8, 2013
hahahaaa realy? RT @nasnasieku: safaricom musiwahi nishtua hivo tena
— Felyn Nexah (@neqsar) October 8, 2013
Sasa watu wa Orange pia wanadiss Safaricom just to fit in. smh
— 20th October. (@Tanessa69) October 8, 2013
LMAO! “@michael_muga: My safaricom line is ok, Its in the dustbin.”
— Lewizzey (@lewizzey) October 8, 2013
Safaricom also made an appearance on trending phrases in Kenya.
So it’s official.. all grievances are taken to Twitter.