Many people have complained about Kenya Airways poor services for a long time now. Most of these complaints centre around luggage handling and food.
Many are the times passengers claim that their issues were not resolved even after informing the staff.
In April last year, the airline came under attack after a passenger was taken to court following his refusal to switch off his phone. The passenger, Prasun Chaturvedi, had his phone in airplane mode, which is globally accepted, but the flight attendant insisted he switch it completely off. After an exchange of words, Prasun was detained at JKIA upon landing and later arraigned in court.
Various sites that post customer reviews of the different airlines in the world, give KQ a below average rating, with complaints ranging from flight delays, to broken seats, to disgusting food.
Out of 10, airlinequality.com gives Kenya Airways a 4, while consumeraffairs.com gives it a 2.4.
Until last week, the airline had not disappointed a high profile passenger (unless they kept it to themselves).
Last Thursday however, on leave Sunday Live presenter Julie Gichuru took to twitter to complain about the airline. Apparently it was all about stomach affairs. Here’s what she wrote.
I’m passionate about local brands but #KenyaAirways how cld you fail to pack enough meals for a flight that is half empty #twitterbigstick
— Julie Gichuru (@juliegichuru) March 28, 2013
You must compete with the best globally so please #KenyaAirways don’t be complacent, the small things count too #TwitterBigStick
— Julie Gichuru (@juliegichuru) March 28, 2013
Perhaps our national carrier will now improve its services.© nairobiwire.com
