On Friday last week, Safaricom introduced a new data bundle plan to counter Airtel’s UnlimiNET.
It replaced its data packages with these new ones.
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The daily data expire after a day, the weekly after a week and the monthly after 30 days. However, any unused data is not carried forward upon renewing.
That has caused a backlash from the public, and now CEO Bob Collymore has promised action.
On Twitter yesterday, he said that the team is urgently looking at options.