Govt Now Offering 489 More Services on E-citizen – CS Owalo

February 27, 2023

More than 400 government services have been added to the online e-citizen platform in the last month, Cabinet Secretary Eliud Owalo has announced.

CS Owalo said this is part of a digital transformation plan initiated by President Ruto late last year.

He said following a takeover of the government online services portal from a private operator last month, 489 more services are now available at the e-citizen portal.

CS Owalo noted that e-citizen was up to last month offering 350 services before it was the ICT ministry took over.

“We are going a step further to ensure that as a government, we are going to have all government services aboard digital platforms. You will no longer have to visit government offices physically to get services. All these services will be in e-citizen,” he said.

Owalo was speaking at the Eldoret National Polytechnic, where he officially opened a Jitume Digital Hub.

The CS said the aim is to have a paperless public service delivery in Kenya by the end of June of this year.

“For a start, we have fully taken over the e-citizen platform that was hitherto in the hands of the private sector. It is now a fully-fledged government entity,” the minister said.

CS Owalo expressed confidence that 5,000 government services will have been on-boarded in e-citizen by the June deadline.

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