Detailed Guide: How To Make Advance Payments for KWS Services

September 25, 2023

Kenya Wildlife Service (KWS) recently disclosed that Kenyans must now utilize the e-Citizen platform to make payments for their services. This directive follows President William Ruto’s mandate that all government services be conducted through this platform.

Individuals registered under e-Citizen can make payments in advance or at the gate.

To get started, follow these steps:

  1. Download the e-Citizen mobile app from either Google Play or the Apple App Store. Alternatively, you can access the platform through
  2. If you prefer, you can also use the QR Code available on KWS’s social media platforms. Scanning it will direct you to the website.
  3. If you don’t already have an e-Citizen account, you will need to sign up for one.
  4. Here’s a step-by-step guide for the process:
    1. Sign In:
      • Users need their identification number, first name, date of birth, and the intended visit date.
    2. Returning Users:
      • Log in, scroll down, and select ‘Kenya Wildlife Service.’
    3. Choose Your Destination:
      • Under KWS, pick the specific park, reserve, or sanctuary you plan to visit.
    4. Provide Visitor Information:
      • Fill out a form with details such as the number of visitors, their ages, and genders.
    5. Review and Confirm:
      • Carefully check the provided information before proceeding to payment.
    6. Payment:
      • Choose your preferred payment method, which can include M-Pesa, Airtel Money, or a credit/debit card.
    7. Confirm Payment:
      • After selecting your payment method, review your details once more and click the “pay” button to confirm.
    8. Confirmation and E-Ticket:
      • Upon successful payment, you’ll receive a confirmation message along with an e-ticket.
    9. Entrance Submission:
      • Present the e-ticket at the entrance of the reserve, park, or sanctuary you’re visiting.
    10. Smooth Entry:
      • The transaction will be recorded in the KWS system, facilitating your entry when you arrive at the entrance.

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