The Head of the UK Visa & International Network, Dominique Hardy, Monday officially opened the upgraded Visa Application Centre in Nairobi.
Speaking to the media, Hardy said UK visas will now be printed in Nairobi, reducing Standard visa processing time to 15 working days down from 24 weeks.
“I encourage our customers to still apply early in the run-up to the British Summer Peak period,” she said.
Ms Hardy also launched a brand new service dubbed the Super Priority Visa service, which will enable customers purchasing the service to get feedback on their application within the next working day.
“I am delighted that we have opened a larger, improved Visa Application Centre in Nairobi which will benefit all of our customers. We are now able to offer the Super Priority Next Day Visa service in Kenya as part of our continuous efforts to improve our service offer to our customers. I would like to thank your commercial partner TLS Contact for their support in making this possible,” she said.
The upgraded Visa Application Centre is also offering Priority Visa Service, in which the Visas will be processed in five working days.
British High Commissioner to Kenya Jane Marriott, who was also in attendance, said the return to in-country visa printing in Nairobi is a mark of respect and demonstrates UK’s commitment to Kenya.
“Our people form a key part of that partnership and I’m delighted we are able to offer an improved visa service in Kenya,” said Marriott.
Customer Service Standards start from the point where applicants attend their appointment at the Visa Application Centre.
