Many of us hope to avoid government offices at all costs. For you to get any help, you would have to spare several hours of your day. Staff in these offices operate half-heartedly, and are known to close for lunch like clockwork at one on the dot, or several minutes before. You would expect them to return with similar urgency at 2pm, but that never happens.

Some are downright rude and if they happen to dislike you (mostly for no reason), you’ll get better help talking to a cow.

At KRA’s Forodha house offices, this lady was pictured playing Candy Crush Saga on her phone as people queued outside. Robert Alai posted the photo on his Facebook, and some of those commenting recounted their nasty experiences with the same lady.

Perhaps Kenyans should set up a platform to name and shame such characters.