The Kenya Bureau of Standards has responded to the growing complaints about the quality of Always pads in Kenya as alleged by multiple women on social media.
Using the hashtag #MyAlwaysExperience, women from all walks of life took to Twitter claiming that Always products in Kenya cause rashes, itching, discomfort and burns.
This has seen KEBS launch investigations to determine if there was a breach of quality standards.
In a statement issued on Thursday, Kebs said they will be testing Always pads. The outcome of the analysis will determine the next cause of action which could be a market withdrawal of any substandard products.
“Following the concerns expressed on social media, Kebs has launched investigations that include extensive market surveillance and testing of these products to ascertain if there exists any breach of quality standards,” said Kebs.
“Consumers are requested to report any specific complaint through KEBS Toll-free line of 1545 between 8.00 am to 5.00 pm during weekdays or email email@example.com. You can also channel complaints through facebook at Kenya Bureau of Standards and Twitter @Kebs_ke,” the statement adds.
Kebs, however, noted that past surveillance of Always pads found that the product passed quality standard tests.
Citing the KS EAS 96-1:2018 East Africa Standard for Sanitary, the agency said 90 percent of 135 samples were found to have complied with the standards.
Products that complied include Always Ultra, Always Platinum, Always Maxi, Always Ultra-Normal and Always Extra-Long.