For about one hour on Tuesday night, Safaricom subscribers were unable to make phone calls or send text messages.
Attempting to make a call was met with a message that your line is not registered, and that you should visit your nearest Safaricom shop.
This affected even the registered subscribers.
The move was seen by many as a reaction to the government threatening to prosecute Bob Collymore and other telecoms CEOs, following increased usage of unregistered sim cards, even by terrorists at the Westgate attack.
It happened that internet services were not affected. In a few minutes, Safaricom received probably their highest number of complains in recent times.
Who knew so many Kenyans make phone calls at midnight..
Perhaps to avoid such a scenario next time, Safaricom should pull such a stunt at around 2 am, when most of us are dead asleep.
Here are some of the tweets from last night.
Is it just my Safaricom line that cannot make calls? Apparently I am not registered. Wewe je?
— Mark Masai (@MarkMasai) October 8, 2013
Inaka Safaricom pia imekuwa taken under siege,so no more texting tena lol,Uhuru bana free Wi-Fi zetu manze
— [✗•Chap-Chaplin•✗]™ (@Chapunda) October 8, 2013
My line ain registered….safaricom quit this shit!
— Essie Nadia (@Lexxca) October 8, 2013
Sasa watu wa Orange pia wanadiss Safaricom just to fit in. smh
— 20th October. (@Tanessa69) October 8, 2013
LMAO! “@michael_muga: My safaricom line is ok, Its in the dustbin.”
— Lewizzey (@lewizzey) October 8, 2013
Safaricom also made an appearance on trending phrases in Kenya.
So it’s official.. all grievances are taken to Twitter.